AM Consumer Credit Platform

Customer

Primary Italian consumer credit company, leading company on the consumer credit and personal financing market, operating on the Italian market with over 200 branches spread across the entire national territory.

Challenge

In 2019, the customer announced the tender for the three-year outsourcing assignment of the Application Maintenance service for the management of the following application areas:

• Classic Credit
• Revolving cards
• New production (loading practices)
• Register of customers and affiliates
• Management of collections and payments
• Risk assessment
• Debt collection
• Communications with databases
• Management of commissions and rappel
  Accounting
• Supervision
• Credit securitization
• Employee loans
• Leasing
• Document management (production of printouts for customers and related archiving)
• Sales front end and reserved area

Solution 

More than twenty years of expertise with the customer in almost all the application areas covered by the tender have allowed Finwave to present itself as a partner of excellence for the management of the service, guaranteeing its success and renewal in the subsequent 2022 tender relating to the Legacy environment ( IBM Mainframe).

Results

Over the three-year period of the service, over 60,000 tickets were managed, over 300 micro evolutionary activities were implemented and numerous interventions necessary for system improvements were carried out in full compliance with the SLAs agreed with the customer.